EVALUATION OF PERFORMANCE APPRAISAL TOOL ON EMPLOYEE  PERFORMANCE IN KENYA COMMERCIAL BANK, NAIROBI COUNTY

LEAH NJERI NYAMU

EVALUATION OF PERFORMANCE APPRAISAL TOOL ON EMPLOYEE PERFORMANCE IN KENYA COMMERCIAL BANK, NAIROBI COUNTY

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Date

2017-06

Authors

LEAH NJERI NYAMU

Abstract

Performance appraisals improve the work performance of employees by helping them realize their full potentials in carrying out their firm's mission and also, to provide information to employees and managers for use in making work-related decisions. They provide feedback to employees; determine training and development needs, numbers to be promoted as well as the levels of motivation. Performance appraisals, however, are beset with difficulties as a result of their complex nature. The general objective of the study therefore, was to evaluate the performance appraisal tool on employees‟ performance in Kenya Commercial Bank. The research design used in the study was descriptive research design because it was appropriate for the achievement of the research objectives. The population for the study was 355 and a sample size of 107 was selected using cluster sampling method to group the target population according job titles. The study applied purposive sampling to select Nairobi County because of easy of accessibility. Questionnaires were used as instruments for the study and 107 questionnaires were distributed to the members of staff and subordinate as the respondents. The data was analyzed using descriptive analysis. Organized data was interpreted on account of concurrence and standard deviation to objectives using a computer package SPSS version 21. The researcher in addition used correlation analysis and a multiple regression analysis to determine the relationship between dependent and independent variables and their level of significance. The research was based on Attribution Theory, Implicit Theory, Equity Theory and Expectancy Theory. The information obtained from this study provided commercial bank Human Resource Managers and decision makers with better insights into employee performance appraisal programs that could be used to improve employee performance.