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Date
2014-12
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
European Centre for Research Training and Development UK
Abstract
In developing countries, public procurement is increasingly recognized as
essential in service delivery and it accounts for huge proportion of total expenditures.
However, there is a growing recognition that, despite significant increases in resource, public
service delivery is falling in many developing countries. Poor service delivery of electricity can
be justified by ineffective procurement systems within an organization. The purpose of this
study is to evaluate procurement practices influencing service delivery in the public sector with
focus on the provision of electricity: A case study of Kenya Power. The study is based on the
socio-economic and institutional theories. The objectives of the study; to establish the influence
of procurement policy on service delivery, to evaluate how procurement planning influence
service delivery, and to evaluate sustainable procurement practices influence on service
delivery. Methodology used in the study is a case study with a focus on Kenya power. Stratified
sampling technique was used to select a representative sample from a target population of 160
employees with a sample size of 100 respondents. The respond rate is 71%. A mixture of
Interview and Likert- Scale questionnaire were employed. The collected data was further
analyzed using SPSS and excel computer software as well as descriptive statistics. The findings
revealed that: Procurement rule and regulation lack flexibility and it is hampering the
procurements operations as revealed by 77.5%; Procurement planning does not take long term
cost of ownership into consideration as also revealed by 39.4%; the findings also revealed
59.1% agreed that there is no Sustainable procurement practice by the company even though
it has Green policy in places but, the implementation is hampered by organizational culture as
well as budgetary constraint. The followings are major Recommendations: The National
procurement policy or rules and regulations should be review to put into place clauses that
will lead to flexibility and inclusion of emerging trends in the procurement process as
procurement is an involving profession; The top management should ensure that the
procurement departments are involved in all procurement and contract related activities as a
result of the decentralize nature of the company’s procurement system; The planning process
for electricity expansion should involve all concern departments so that planning can be done
in advance before budgets are approved; Government should increase it subsidy to the
company’s operation; The company should include sustainable procurement criteria within its
procurement and contracting decisions.
Description
Keywords
Service Delivery, Electricity, Procurement Policy, Procurement Planning, Sustainable Procurement Practice